We are delighted to have seen a recent rise in our Trustpilot rating and to now have that reflected in 5 full green TP stars!
That half greyed out star!
We have been hovering on a score of 4.7 for some time now and even though we have continued to see a regular stream of reviews, our last star has remained half greyed out .
But not now! We are really thrilled to see this star become fully green!
Our focus on making customers happy
Whilst we are property specialists – operating teams with experience in that particular disciplines and stages related to a house move – we are essentially in the customer service realm.
Everything we do is about providing good service
From property valuations that will stand the house sale in good stead throughout the process and maximise the opportunity to achieve full market value. As well as driving the progression of the sale of the property to help the homeowner move as soon as possible … it’s all a mixture of technical experience and customer service.
Consistent, friendly and informative communication
Our focus is on growing and keeping good communications with our customers and clients to ensure that at any given stage of our work people feel confident, informed and able to get in touch. That’s why we keep in touch with our customers and clients every week.
For our clients, UK housebuilders . . .
We work closely with sales teams providing materials and running free online training sessions to help them have great conversations with their customers. Weekly marketing reports and meetings keep all sales directors fully informed of progress.
For homeowners . . .
Customers of UK housebuilders who are benefitting from our Assisted Move and Part Exchange programmes, we again provide weekly progress reports. Keeping in regular phone contact and always available to answer any questions they may have. It’s important in such a stressful transaction as a house sale to keep in regular, friendly contact.
Working closely with people in a reassuring, friendly, helpful way is the heart of Moving Made Easy. And we do make moving easy, for the customer. It takes focus and is hard won.
Here’s what some of our customers have said …
Here are a couple of recent reviews …
We had a great experience buying a house through MME! Ella Gage was so unbelievably helpful and was always available on the phone weekends or evenings. It wasn’t an easy purchase by any means but she went above and beyond to ensure everything went through. That’s not just our opinion but our sellers and our solicitor. Absolute superstar!
It has been an emotional roller coaster for past 8 months. With massive help from MME , Phil W with his restless efforts we were finally able get to exchange of contract last week. Pandemic and long property chain has caused no end of griefs and put a massive delay for selling my house. At times I just wanted to give up as problem after problem from the chain to an extent which I thought “The whole buying and selling house causing long term effect on my health”.
Phil W has played a massive part of the whole process. His professional approach has been second to none, without him I wouldn’t even dream of being able to complete the transaction whatsoever. Thank you Phil
A big thank you …
To all our clients and customers who have been part of this journey. Who have chosen our services, who have worked so well with us and of course who have chosen to publish their thoughts on the service they have received.
Enormous thanks to our hard working, dedicated, friendly and experienced teams. You have won this accolade through the hard work and tireless customer service you have provided throughout each, often detailed and complicated, case that has lead to our bank of customer reviews.
How We Can Help
House builders – our Assisted Move and Part Exchange programmes are great in helping you to commit your interested customer. It provides a great way to instil confidence in people by providing a guaranteed approach for selling their home and expert assistance in progressing a sale in above UK average completion times.
Home owners – selling your home is stressful. We can help sell your home, at full market value, and walk you through the whole process. in doing so we can free you up to buy your new home.